Don't have time to clean your car? We can come to your house or workplace.
Serving All Cape Cod
Terms & Conditions
When you book online or via phone with Auto Detail of Cape Cod, you should read and agree to the terms and conditions of the booking before making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
Booking Terms & Conditions
- Customers should remove all personal belongings, money, and other significant items from their vehicle before detailing.
- Auto Detail of Cape Cod will not accept liability for any loss or damage to any personal property, including the vehicle being serviced, any belongings contained inside the vehicle, or the location of service. Assure that your vehicle is being serviced in a lawful and safe area, and if you feel otherwise, please communicate your concerns with the technician.
- All vehicles are cleaned at the customer's risk and must withstand normal cleaning processes.
- We cannot guarantee any firm times when accepting your booking.
- Our detailing times are estimates only. Each vehicle is different and may require more or less time to complete the detailing type.
- While every effort will be made to keep regular bookings on the same day and time each week, sometimes changes may be necessary, but we will endeavor to communicate the changes before arrival.
- We reserve the right to require debit or credit card details to secure the booking. Debit and credit card transactions will be processed by Square.com.
- We reserve the right to alter or move a booking due to staffing levels, weather conditions, machinery or equipment failure, or any combination thereof.
- All orders placed require an address and vehicle condition verification. Service requests are not guaranteed when booking and may be canceled at any time at the sole discretion of Auto Detail of Cape Cod. Auto Detail of Cape Cod reserves the right to refuse service to anyone.
- Auto Detail of Cape Cod reserves the right to refuse or deny customer demands above and beyond the booked detailing.
- Auto Detail of Cape Cod will not tolerate verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Pricing Terms & Conditions
- We have a minimum call-out charge that varies by location.
- All jobs involving excessive pet hair, sand, urine, vomit, blood, feces, or other hazardous materials will incur a minimum 30% surcharge.
- Our prices are based on detailing type, type of car, and condition of the vehicle.
- Auto Detail of Cape Cod reserves the right to charge each vehicle according to its type, and condition.
- Auto Detail of Cape Cod reserves the right to amend any price during the detailing should it differ from the original estimate.
Communications
- Auto Detail of Cape Cod will send you SMS text messages to confirm your service request. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Auto Detail of Cape Cod is not responsible for any of these potential costs.
- Auto Detail of Cape Cod may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
- All inbound and outbound customer service calls may be recorded for quality assurance.
Our Service Terms & Conditions
- We may ask where you heard about Auto Detail of Cape Cod to gauge our marketing strategies.
- We may conduct customer satisfaction surveys
- We must have permission to hold a debit or credit card to secure a regular booking, and we will charge the card after each visit.
- We reserve the right to charge a debit or credit card the full amount should the vehicle (s) not be available for cleaning and the booking has not been canceled in advance (see cancellation policy)
Cancellation Terms & Conditions
- We require 24-hour notice to cancel any booking/detailing service.
- Failure to provide a 24-hour advance cancellation notice will result in a minimum charge of 25% of the service cost.
- Same-day appointments that are canceled will incur a charge of 25% of the service cost.
- Auto Detail of Cape Cod reserves the right to take full payment if a booking is canceled on the day without prior agreement.
- Auto Detail of Cape Cod reserves the right to alter or amend a booking time/date without penalty, but wherever possible, it will let the customer know.
- Auto Detail of Cape Cod reserves the right to alter or move a booking due to staff levels, weather conditions, and/or equipment failure without penalty to the company.
- Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.
Service Guarantee
- Suppose there is probable and apparent cause that the service technician did not fulfill the package as ordered or that there is clear evidence of poor craftsmanship. In that case, we will redo the uncompleted or unsatisfactory portion of the service at our cost.
- Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Auto Detail of Cape Cod voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after unauthorized cleaning or repairs.
- Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos, or additional work will be performed outside the original package or estimate.
- Some issues may require services beyond those you ordered. Refusing the services that customer service or your on-site technician recommends may invalidate the service guarantee.
- Only services included in your order and additional services authorized by Auto Detail of Cape Cod are covered under our service guarantee. Any services not authorized by Auto Detail of Cape Cod are at the customer's own risk.
- Payment is due upon completion of your service. Refusal or failure to pay for your service invalidates our service guarantee, and any redo services or discounts are at the sole discretion of Auto Detail of Cape Cod.
- Any claims must be filed by phone or email (info@capecoddetail.com) within 48 hours of the completion of the service. Pictures of the area must be emailed to info@capecoddetail.com within 24 hours of the claim being made.
Gift Certificates
- Gift Certificates can only be used once per vehicle per service.
- Gift certificates can not be combined or redeemed with additional promotions.
- Gift certificates reflect a cash value. Service prices may adjust due to seasonality, location, inflation, or demand.
- If the redeemer chooses a package that exceeds the cash value of their gift certificate, additional charges may apply.
- Any balances for services ordered are due at the time of service and do not include additional services, tax, or gratuity.
- After 6 months of non-use, the gift certificate is non-refundable.
- Any promotional values or discounts expire after 6 months from the time of purchase.